Diagnoser Solutions

in Troubleshooting

Problem: Database has no widgets.


Solution: You should at least create one widget for the system to work properly.

Problem: We couldn’t connect your site to our indexing and retrieval engine.


Solution: Please contact support to fix the issue.

Problem: Cannot connect your site to obtain information.


Solution: Please try again making sure that your website is up and running. Contact support if you can’t fix this issue by yourself.

Problem: Your website doesn’t contain Limk’s Related Widget loader code.


Solution: This means your website doesn’t have our widget loader code.

Please check our installation guidelines, and add Limk Loader Code before HTML </body> closing tag to fix this issue.

Problem: Widget ID’s in your website does not match with our database.


Solution: Please contact support to fix this issue.

Problem: Your site ID seems invalid on our API.


Solution: It’s suggested to delete that site, and create again. In many cases, this should do the trick. If this is not working for you, please contact support to fix the issue.

Problem: Widget ID’s in database does not match with our API.


Solution: It’s suggested to delete that widget, and create again. In many cases, this should do the trick. If this is not working for you, please contact support to fix the issue.

Problem: We couldn’t fetch any articles from your website.


Solution: This means our indexing and retrieval engine needs to reach more article on your feed. Please make sure that you have enough articles in your RSS feed.

Please follow these steps for Limk to try fetching your articles again:

1) Go to your site management, and click “Update” under “Actions” dropdown menu of that site.


2) Enter your new RSS URL as shown below.


3) Sit tight! We will try to fetch items from your new RSS URL shortly.

Problem: Your website should contain a bit more content for widgets to work properly.


Solution: Popular blogging solutions (WordPress), and services like Tumblr / Blogger usually contain 10 items in the default RSS feed. Our system ideally needs at least 15 items from your content source (RSS feed URL) to work properly and relate the content between your pages.

Until we reach that number for any of your websites in our service, we might show some promotional stories about Limk in your widgets to avoid duplicate item issues. The more content you produce and Limk retrieves, the less you’ll see them. Once we reach the minimum amount of required articles from your site, everything will go back to normal and you will never see any promotional stories about Limk.

Problem: You should create at least one widget, otherwise your JS code can not be generated.


Solution: This was never meant to happen in the first place. Please try to delete (and create again) or update a widget belongs to that website. This should do the trick. If the problem is existent, please contact support.

Problem: Cannot connect API to obtain information.


Solution: Our API servers might be under heavy load at that moment. Please check this issue little bit later, and contact support if the issue is existent.